qepos.co.uk is a trading name of Qepos Solution Ltd
STANDARD TERMS AND CONDITIONS OF SALES
1.1 "Agreement" means an agreement for the sale, installation and support of computer software and hardware consisting of these terms and conditions and the Schedules. "Anniversary Date" means the anniversary of the Effective Date;
1.2 "Customer" means the customer of QEPOS SOLUTION LTD identified on the Agreement Sales Order duly signed;
1.3 "Delivery Date" means the actual delivery date of the solution or its installation, or the effective date, whichever the latest;
1.4 "Documentation" means the manuals, if any, for the EPoS Software;
1.5 "Effective Date" means the date set out as such on the Agreement Signed Sales Order;
1.6 "Equipment" means the equipment, if any, listed in the Schedule, this term shall include any operating system of such Equipment and any related manuals ;
1.7 "Initial Period" means THREE years from the delivery date;
1.8 "QEPOS SOLUTION LTD Personnel" mean the personnel of QEPOS SOLUTION LTD and/or any of its sub-contractors;
1.9 "Price" means the figure given on the Schedule/Sales Order as the Total Price for those items listed plus VAT at prevailing rates;
1.10 "Schedule" means schedules of hardware, software and services;
1.11 "Services" means the installation, time related activity and/or other services, if any, to be provided by QEPOS SOLUTION LTD to the Customer as set out in the Schedule;
1.12 "Software" means any QEPOS SOLUTION LTD and Bespoke Software updated or added to from time to time;
1.13 "Support Services" means the support services to be provided to the Customer where called for in the Schedule (if any);
1.14 "Support Fee" means the price for both the Annual Licence Fee for Software and the provision of the Support Services;
1.15 "System" means the software whether supplied with a server or not;
1.16 "Third Party Software" means the software to be supplied or supported as part of this Agreement but which is under a licence agreement directly between a third party licensor and the Customer.
These terms and conditions set out the basis upon which QEPOS SOLUTION LTD shall initially, as applicable, supply Equipment, Software and Documentation, and Third Party Software to, and perform the Services for, the Customer and thereafter provide Support Services as hereinafter described in respect of the items stated as being supported in the Schedule. The Software is licensed on an annual basis through payment of the Annual license Fee (non payment will revoke the license to use) which forms part of the Support Fee to Licensor or Qepos Solution Ltd, this agreement has an initial period. The cost of delivery and installation is estimated and could change as a result of Customers changing arranged dates and customer liable for the same. This is a Non Cancellable and Non Refundable agreement.
3. SOFTWARE, THIRD PARTY SOFTWARE AND EQUIPMENT
The Software and Third Party Software to be provided hereunder is as detailed in the Schedule. The license conditions for use of the Software are set out in Clause 7. The licenses for Third Party Software will be supplied with the said Third Party Software. Bespoke Software (if any) to be produced by QEPOS SOLUTION LTD is subject to a separate agreement. Where a central processing unit (hereinafter "CPU") is to be supplied as part of Equipment, it is for the Customer and not QEPOS SOLUTION LTD to ensure it has ordered sufficient disc space and processing power for any CPU to be supplied under this Agreement.
3.1 No source code is provided under this Agreement
4.1 Upon completion or installation, QEPOS SOLUTION LTD shall go through a check list for which purpose the Customer shall provide at the time of the installation date a representative to witness the Check listing, the purpose of which is to demonstrate to the Customer that the items have been properly installed and all software provided by QEPOS SOLUTION LTD can be accessed on the Equipment, except if the software and or the third party software is supplied on media, in which case a confirmation of delivery will be acceptance.
4.2 Qepos Solution Ltd offers, estimates, proposals and website are without any commitment on its part and all orders require Qepos Solution Ltd Acceptance in writing to create a contract.
5. CUSTOMER RESPONSIBILITIES
5.1 Subject always to QEPOS SOLUTION LTD conforming to all reasonable security and safety requirements of the Customer, the Customer shall afford to QEPOS SOLUTION LTD personnel reasonable access to the Site(s) at all reasonable times for the purpose of QEPOS SOLUTION LTD performance under this Agreement.
5.2 The Customer understands and accepts that it will be necessary for the Customer to promptly supply information to QEPOS SOLUTION LTD and to give QEPOS SOLUTION LTD personnel access to the Customer's staff, equipment, data and items supported hereunder, in order to enable QEPOS SOLUTION LTD to perform its obligations hereunder.
5.3 For the purposes of QEPOS SOLUTION LTD providing the Support Services and during any period of such support.
(a) The Customer will appoint contact persons as the points of contact through which QEPOS SOLUTION LTD will co-ordinate support activities for the Customer. Only those contacts have authority to require support and assistance under this Agreement. The Customer shall ensure that the contacts are sufficiently trained in use of the System to enable proper liaison between QEPOS SOLUTION LTD and the Customer.
(b) The Customer shall not during any period of Support Services by QEPOS SOLUTION LTD allow any supported item to be interfered with or modified or added to without the prior written agreement of qepos.co.uk.
(c) It is the Customer's responsibility to operate supported items in accordance with instructions issued by QEPOS SOLUTION LTD and/or the manufacturer and to retain sufficient trained staff to operate it in a proper manner.
(d) QEPOS SOLUTION LTD requires the Customer to have an error-correcting fully operational modem and connectivity at each Site to enable QEPOS SOLUTION LTD to directly link to any CPU upon which any software covered by this Agreement resides. QEPOS SOLUTION LTD will re-Charge the call costs monthly in arrears. QEPOS SOLUTION LTD recommends to the Customer, the use of an uninterruptible power supply (UPS) at each site.
(e) The Customer shall carry out regular back-ups to removable media stored separately from the supported items and carry out other normal system housekeeping routines. QEPOS SOLUTION LTD shall not be liable for any loss or damage sustained or incurred by the Customer or any third party through loss or spoiling of data resulting from any maintenance activity by QEPOS SOLUTION LTD required or performed under this Agreement. QEPOS SOLUTION LTD will use reasonable endeavours to put right any such loss of data or programs, but reserves the right to charge for such.
(f) The Customer remains totally responsible to have adequate Virus protection to all parts of the business.
(g) The Customer accepts that a valid Log number issued by QEPOS SOLUTION LTD is the only acceptable and recognise method of logging support calls.
(h) The customer is responsible to secure and keep safe all software and 3rd Party software license media and documentation, QEPOS SOLUTION LTD have no obligation to keep this information.
6. THIRD PARTY SOFTWARE
In respect of Third Party Software, the intellectual property rights conditions, any indemnity relating thereto and restrictions and/or requirements relating to use and/or copying shall all be as set out in the appropriate direct license agreement. It is a pre-requisite of use of Third Party Software that such licenses are complied with and where applicable signed and passed to the relevant licensor directly or via QEPOS SOLUTION LTD, either way it remains the Customers responsibility to ensure the correct licenses are in place Save for QEPOS SOLUTION LTD obligations to supply, and where necessary install, such Third Party Software the Customer acknowledges that QEPOS SOLUTION LTD shall have no other liability in respect thereof. QEPOS SOLUTION LTD cannot warrant that Third Party Software will necessarily meet the functionality, which it deems to, and it is for the Customer to satisfy itself that Third Party Software meets its requirements. Third Party Software to be supported hereunder is as detailed in the Schedule; QEPOS SOLUTION LTD will not provide support for other Third Party Software. Changes, updates and releases thereto shall be covered by the license agreement directly between the Customer and the relevant licensor and reference should be made thereto.
7. SOFTWARE -LICENCE CONDITIONS, TERM AND TERMINATION
7.1 The license to use Software granted hereunder becomes effective from the Delivery Date subject to the customer paying in full the initial and annual license as part of the Support Fee, annually in advance or subject to QEPOS SOLUTION LTD or Licensor approval, monthly or quarterly via Standing Order. The Agreement shall automatically continue from year to year without any breaks for the initial minimum term of 5 years, thereafter until or unless terminated in accordance with the provisions of this agreement. Continuance of the license to use Software is dependent upon the Customer continuing to pay the Annual License Fee and upon compliance with the terms and conditions therein set out.
7.2 Subject to sub-clause 7.1 and the other provisions of this Agreement, QEPOS SOLUTION LTD hereby grants to the Customer a non-exclusive, non-transferable license to use the Software on the CPU listed in the Schedule for up to the maximum number of users and for the Site(s) or WWW set out in the Schedule. The Customer shall not permit any third party to use or have access to the Software or the Documentation supplied therewith Use of the Software and Documentation is restricted to use for the Customer's own internal purposes, except that.
(a) The Customer may not reverse engineer, disassemble, translate or in any way decode the Software.
(b) The Customer undertakes neither to modify the whole or any part of the Software in any way whatsoever nor to permit the whole or any part thereof to be combined with or become incorporated in any other programs without QEPOS SOLUTION LTD prior written consent.
7.3 The Customer may make such copies of the Software as is reasonably necessary for operational security and use. Such copies and the media on which they are stored shall be the property of QEPOS SOLUTION LTD and/or its licensors and the Customer shall ensure that all media is kept safe.
8. TITLE AND RISK
Tile in any Equipment supplied by QEPOS SOLUTION LTD under this Agreement shall remain with QEPOS SOLUTION LTD until such time as the Customer has paid the Price in full. Until such payment is received by QEPOS SOLUTION LTD the Customer shall hold the Equipment or Website on a fiduciary basis and as for QEPOS SOLUTION LTD in such away that such Equipment is identifiable as belonging to QEPOS SOLUTION LTD and if the Customer fails to pay QEPOS SOLUTION LTD as owner shall be entitled to demand return of the Equipment and or Website. If payment is not made and/or the Customer becomes insolvent or a receiver is appointed before payment is made QEPOS SOLUTION LTD is irrevocably authorized to enter forthwith the Customer's Site(s) for the sole purpose of repossessing the Equipment still owned by QEPOS SOLUTION LTD.
9. PRICING AND PAYMENTS
9.1 The Price and any other charges arising under this Agreement shall be payable as set out herein or in the Schedule. Payment shall be made strictly in accordance therewith. The Price does not cover any Annual License Fee for use of Software or applicable Third Party Software, which sum which is instead paid for as part of the Support Services.
9.2 Full payment must be made on acceptance of the agreement, unless otherwise agreed in writing by QEPOS SOLUTION LTD .
9.3 The Customer shall pay to QEPOS SOLUTION LTD or Licensor the Support Fee and the Charges arising hereunder. Payment of the first year's Support Fee shall be made on or before the Delivery Date or with QEPOS SOLUTION LTD approval via monthly or quarterly direct debit. Thereafter QEPOS SOLUTION LTD or Licensor shall be entitled to issue invoices or payment schedules up to thirty days prior to the commencement of the next Anniversary Date. The Customer payments being on time is an express condition to having a activate license to use the software.
9.4 If payment is overdue QEPOS SOLUTION LTD reserves the right, in addition to any other rights it may have, to suspend its contractual obligations under this Agreement until such payment is made.
9.5 The Customer will bear the cost of all travelling time and expenses of QEPOS SOLUTION LTD personnel attending Site(s) based on QEPOS SOLUTION LTD rates prevailing at the time. The mileage rate shall be the average AA rate. Flights, rail fares and overnight accommodation will be re-charged net. Such costs will be additional to the Price and Support Fee unless expressly excluded
9.6 Training days booked subsequently cancelled by the Customer without a clear fourteen days notice period provided in writing to QEPOS SOLUTION LTD will be charged for in full. Days are supplied on an "as consumed basis" with QEPOS SOLUTION LTD making no commitment as to what can be achieved in the day, other than that the QEPOS SOLUTION LTD personnel supplied will have the requisite skills.
9.7 QEPOS SOLUTION LTD reserve the right to increase the Support Fee but only with effect from the first day or the next annual period of support. However, QEPOS SOLUTION LTD will not increase the rate beyond that reached by applying 10% or using the Retail Price Index which so ever is the greater on the full product price of support from the Delivery Date (as amended for items added later) to the date in question, except that in the event that an item may become uneconomic to support on such basis or a site becomes the subject of an extraordinary level of support, QEPOS SOLUTION LTD reserves the right at its option either to remove the item or site concerned from the supported list on the Schedule or to agree with the Customer, if possible, a mutually acceptable price.
9.8 If any sum payable under this Agreement is in arrears then in addition to the without prejudice to any other remedies which may be available, QEPOS SOLUTION LTD reserves the right to charge interest at the rate of two and a half percent per month until paid.
9.9 If the Customer enters into lease with a 3rd Party whereby it is intended that title to any part of the items on the Schedule supplied shall pass to such 3rd party. If for any reason arrangements for financing the purchase of the items on the Schedule shall be frustrated the terms & conditions hereof shall remain in full force and effect as between the Customer and QEPOS SOLUTION LTD.
10. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITY FOR SOFTWARE
10.1 The copyright and all other intellectual property rights of whatever nature in the Software and Documentation and in any modifications or changes thereto made under this Agreement are and shall remain the property of QEPOS SOLUTION LTD and/or its licensors, and any rights in any other work prepared or carried out by QEPOS SOLUTION LTD hereunder shall vest in QEPOS SOLUTION LTD, on creation thereof. The Customer shall notify QEPOS SOLUTION LTD as soon as reasonably possible if it becomes aware of any unauthorised use of the whole or any part thereof by any third party.
10.2 QEPOS SOLUTION LTD warrants that insofar as it is aware QEPOS SOLUTION LTD and/or its licensors are the owner of the copyright and all other intellectual property rights in the Software and Documentation and/or are duly authorised to enter into this Agreement. In respect of Software QEPOS SOLUTION LTD hereby indemnifies the Customer against any claim that the normal use or possession of the Software infringes the intellectual property rights of any third party provided QEPOS SOLUTION LTD is given immediate and complete control of any such claim, and that the Customer gives QEPOS SOLUTION LTD such assistance as QEPOS SOLUTION LTD may reasonably require to settle or oppose any such claim provided that QEPOS SOLUTION LTD shall meet the Customer's reasonable costs of so doing. QEPOS SOLUTION LTD reserve the right to replace or change all or any part of the Software in order to avoid infringement of any third party. QEPOS SOLUTION LTD shall however at all times endeavour to ensure that the Customer is left with fully operational and functionally equivalent Software.
11.1 The Customer may terminate the license to use Software granted under this Agreement either at the end of the Initial Period or at any Anniversary Date once the Initial Period has ended by giving at least 90 days notice in writing to QEPOS SOLUTION LTD effective at the end of the Initial Period or at the Anniversary Date once the Initial Period has ended. In the event that the customer gives notice to terminate during the Initial Period QEPOS SOLUTION LTD will be entitled to receive payment of the total amount which they would have received during the whole of the Initial Period including any price increases as detailed in 9.7. Termination of third party license agreements is governed as provided therein.
1.2 In respect of the Software QEPOS SOLUTION LTD may terminate the license to use granted under this Agreement forthwith on given notice to the Customer if:
(a) If the Customer commits any material breach of any term of the license or this Agreement and, in the case of a breach capable of being remedied fails to do so within thirty days after receipt of a request in writing from QEPOS SOLUTION LTD to remedy the breach; and/or
(b) The Customer fails to pay the Support Fee which includes the Annual License Fee for Software due under this Agreement.
11.3 This Agreement may be terminated with immediate effect by written notice to the Customer if the Customer shall become bankrupt or insolvent or enter into any scheme of administration with its creditors or enter into receivership or liquidation take any action for voluntary winding up other than for the purpose or a solvent reconstruction or amalgamation, cease to carry on business.
11.4 Save as provided 11.2 and 11.3 the license to use the Software may not be terminated by QEPOS SOLUTION LTD, unless it issues an end of life on the software, which cannot be during the Initial Period.
11.5 If the Customer purports to cancel this Agreement in whole or In part otherwise than through the default of QEPOS SOLUTION LTD the Customer shall become immediately liable to compensate QEPOS SOLUTION LTD by way of liquidated damages pay to QEPOS SOLUTION LTD 50% of the Price relating to the whole or part of the System which the Customer has purported to cancel if the Customer purports to do SO before Acceptance.
11.6 Upon termination of the license to use the Software granted to the Customer under this Agreement, howsoever occasioned, the Customer shall return the Software to QEPOS SOLUTION LTD within 7 days of the termination date and destroy all copies thereof. This provision shall survive any termination whether of the license to use Software or of the Agreement as a whole.
12. DESCRIPTION OF SUPPORT SERVICES
12.1 Unless otherwise expressly agreed QEPOS SOLUTION LTD, support services will be provided during normal UK business hours of 9.00 a.m. to 5.30 p.m. Monday to Friday, excluding Public Holidays.
12.2 QEPOS SOLUTION LTD warrants that it shall use all reasonable endeavours to carry out the Support Services described herein in a professional manner and shall at all times use reasonable endeavours to maintain the items supported in good working order. The periodic updates provided under support for the Software may include legislative updates the scope of which can vary considerably. Where major legislative changes take place it is expressly provided that QEPOS SOLUTION LTD reserves the right to make an additional charge which shall be spread evenly over all its customers for the Software in order to cover the updates dealing with such legislative changes. Such updates are deemed to be outside of the Support Fee cost.
12.3 Supported software: QEPOS SOLUTION LTD will use all reasonable endeavours to respond to any request by the Customer within eight working hours of receiving notification of such need from the Customer... Error correction is provided on a reasonable effort basis, and QEPOS SOLUTION LTD cannot guarantee to correct any error within any given timescale. The Customer shall endeavour to provide written notification and appropriate examples supporting any error found. Major errors that are found in software supported hereunder then QEPOS SOLUTION LTD will supply any correction of same by first class post on disc or tape (as appropriate). As part of the support service QEPOS SOLUTION LTD shall provide updates and releases from time to time to the software supported during the term of this Agreement. It is the Customer's responsibility to install corrections, updates and releases to the software and for ensuring that their staffs have the capability of doing so. QEPOS SOLUTION LTD shall have the right to make additional charges for services, which are required due to the Customer failing to install such items correctly. Where QEPOS SOLUTION LTD have to carry out site visits for support, it reserves the right to charge over and above the annual Support Fee. QEPOS SOLUTION LTD reserve the right not to deal with or to make additional charges for, reported errors in such software which:
(a) are the result of failure of equipment or other software not covered by this Agreement;
(b) Faults in mains electrical supplies or operator error;
(c) Are, or could be reasonably construed as, a lack of knowledge of the software;
(d) Are caused by air conditioning, humidity or other environmental conditions;
(e) are caused by the accident, neglect, misuse
(f) Are due to acts of God, war, acts of Violence or any similar occurrence;
(g) Result from any attempt by any person, other than QEPOS SOLUTION LTD, to modify or maintain the software otherwise than in the case of only trained Customer staff carrying out normal System functions;
(h) are caused by cable or connector malfunctions.
12.4 Supported equipment. Support is provided during the hours set out in 12.1 and on the items listed in the Schedule. On receipt of a telephone request for support for an item, QEPOS SOLUTION LTD will log the call and endeavour to identify the problem as either an engineering problem or a software problem or a system operating software problem. QEPOS SOLUTION LTD will, if, appropriate to the problem reported, dispatch an engineer to the Site concerned. QEPOS SOLUTION LTD will use all reasonable endeavours to ensure that QEPOS SOLUTION LTD engineer will respond within 8 hours on the CPU, all other equipment will be dealt with on a swap out basis on the next day following receipt of defective goods subject to manufacturer warranty in place. Where the problem encountered relates to a CPU and if the terms of this Agreement provide that temporary replacement equipment will be provided to the Customer the engineer will endeavour to load the hard disc of the CPU, if unaffected, onto a loaned CPU and thus leave the Customer with a working system, but the Customer must appreciate that such may not always be possible. If, on attendance at Site, the engineer believes the Support Fee does not cover the fault, the customer will be advised, and in such event, any corrective activity, spare parts and the cost of the visit itself, shall be charged. The service provided assumes normal use of the equipment and relates to normal wear and tear. QEPOS SOLUTION LTD reserve the right to make additional charges at its standard rates for the time being in force where its engineers are called out because of faults which:
(a) are the result of failure of equipment or other software not covered by this Agreement;
(b) Is the result of failure of the Customer to provide and maintain a suitable operating environment as recommended by QEPOS SOLUTION LTD and/or the manufacturer. QEPOS SOLUTION LTD shall not be liable for any item, which fails due to manufacturers design or inherent defects.
(c) nor shall QEPOS SOLUTION LTD be liable to perform any work, which is in the opinion of QEPOS SOLUTION LTD impractical to perform owing non-standard use or location.
(d) QEPOS SOLUTION LTD shall provide all necessary tools and test equipment, which in the opinion of QEPOS SOLUTION LTD 'engineer is required to ensure the operational efficiency of the equipment.
(e) The Customer shall be responsible for all operating materials and of all consumables, including but not limited to print heads, laser cartridges, ribbons, toners, infuser and developer kits all of which are outside the scope of the Support Fee.
(f) QEPOS SOLUTION LTD reserves the right to make additional charges to the Customer to cover all of the cost repairing equipment more than five years of age, in case of touch screens, after three years and one year on report printers.
(i) providing new or updated versions of operating system, databases or software utilities, for whatever reason
(g) Additional Services
The Support Fee does not include and additional charges shall be made for.
(a) Repair or support in respect of any data corruption and in respect of software support arising from such data corruption;
(b) All costs for any calls made to fit supplies;
(c) As a result of the Customer allowing access by a third party to a supported item where QEPOS SOLUTION LTD has agreed to perform corrective activities and not to terminate the Agreement and not to delete the item concerned from the list of items being supported.
(d) Providing new or updated versions of an operating system of an item of Hardware;
(e) Telephone (modem) transfer of programs and/or data will be charged to the Customer at QEPOS SOLUTION LTD prevailing rates. Any Site visits carried out by QEPOS SOLUTION LTD in respect of support outside that covered by the Support Fee are carried out at QEPOS SOLUTION LTD discretion and may be chargeable at QEPOS SOLUTION LTD current daily rate for such service together with the reasonable costs of accommodation, travelling time and travelling expenses all of which shall be over and above the Support Fee covered by this Agreement.
(h) Period of Support
The Support Services shall commence on the Delivery Date and shall be for the Initial Period and thereafter extend automatically for further one year periods unless or until terminated by the either party giving at least 90 days written notice effective and prior to the next Anniversary Date.
(i) The Customer shall not move any supported item either from one Site to another location or within the same or between different buildings without the prior written consent of QEPOS SOLUTION LTD , as such can affect the ability of QEPOS SOLUTION LTD to support it. QEPOS SOLUTION LTD shall have the right to vary the Support Fee or to terminate support in respect of such item or items.
Each party shall be liable for personal injury or death to any person caused by its negligent acts or omissions or those of its employees, servants or agents. Except as provided in respect of, personal injury or death caused by negligence, QEPOS SOLUTION LTD liability and/or that of its employees servants or agents, whether in contract, or, negligence or otherwise, shall;
13.1 Until acceptance of the System be limited to that directly arising and be limited to an aggregate total of £1,000,000 or the value to QEPOS SOLUTION LTD of the Price as at the effective date hereof, whichever is the lesser, and
13.2 after acceptance and during any period of annual Support Services shall be limited to an aggregate total of the value to QEPOS SOLUTION LTD of the Support Fee in the year of this Agreement in which a claim arises, and
13.3 In respect of additional items shall be limited to an aggregate total of £1,000,000 or the value to QEPOS SOLUTION LTD of the price of the supply of the additional items, whichever is the lesser. Save as expressly provided in this Agreement QEPOS SOLUTION LTD shall not be liable for any other loss or damage howsoever caused whether in contract, tort, negligence or otherwise. Notwithstanding any other provision of this Agreement in no event shall either party be liable to the other for any incidental, special, indirect or consequential loss of whatever nature, including but not limited to loss of use and/or loss of profits and/or loss or spoiling of data, howsoever caused, whether occurring in contract, tort, negligence or otherwise, save that the Customer shall be responsible for its actions if it endangers QEPOS SOLUTION LTD 's and/or its licensors rights of ownership in the Software.
The delivery time shall not be the essence of the contract. Whilst QEPOS SOLUTION LTD shall use reasonable commercial endeavours to deliver the goods by the date specified on the Customers order, it shall not be liable for the delay in delivery from any cause whatsoever and howsoever arising. Should expedited deliveries be required, then additional costs if applicable must be borne by the Customer unless otherwise agreed in writing by an authorised employee of the Qepos Solution Ltd
No cancellation or variation of an order by the Customers shall be effective unless made in writing and until accepted in writing by an authorised officer of Qepos Solution Ltd. Qepos Solution Ltd reserves the right to refuse to accept such cancellation or variations or to accept cancellation or variation only subject to such conditions as it considers are warranted according to the circumstances.
16. DEFECTS AND RETURNS OF EQUIPMENT
16.1 If Customer notifies Qepos Solution Ltd within 48 hours of receipt of goods that the goods are damaged in transit, then Qepos Solution Ltd will arrange for the replacement of goods. If it is found that the goods were not damaged or a shortfall, Qepos Solution Ltd will pass the charges to the Customers.
16.2 Sometimes, the goods can be returned directly to the manufacturer. Where Qepos Solution Ltd informs the Customer that this is the case, or the packaging on the goods or the material Customer has in relation to the goods states this, Customer must contact the manufacturer about the defective goods, and customer must not return the goods to Qepos Solution Ltd.
16.3 It is Customers responsibility to comply with any of manufacturer’s terms regarding the return, repair or replacement of defective goods. Qepos Solution Ltd shall not be liable for any goods that cannot be repaired or replaced by the manufacturer because Customer has not complied with its terms.
16.4 If Customer chooses to return goods back to Qepos Solution Ltd, customer must do so within 3 days of receipt of goods and subject to a restock fee of 20% of the original selling price. The return of goods is further subject to being in its original unused condition. The customer is responsible for the delivery of the goods to Qepos Solution Ltd at Customer expense and only after the Goods have been checked by an engineer of Qepos Solution Ltd will any payment be agreed upon.
17.1 The failure by either party to enforce at any time any provision of this Agreement shall not affect its rights to later require complete performance by the other party hereto, nor shall any; waiver of a breach of a provision be taken or held to affect its rights in the event of any subsequent or additional breach of the same or any other provision-
17.2 The Customer shall neither assign this Agreement nor part with any rights or obligations hereunder in any way whatsoever whether in whole or in part without the prior written agreement of QEPOS SOLUTION LTD. QEPOS SOLUTION LTD shall be entitled to sub-contract, sub-let or assign the whole or any part of this Agreement but such shall not adversely affect the Customer's rights hereunder.
17.3 Except as expressly provided in this Agreement no warranty, condition, undertaking or term, express or implied, statutory or otherwise as to the condition, quality, performance, merchantability or fitness for purpose of the items supplied or any part thereof shall be assumed by Qepos Solution Ltd, and except as expressly provided for in this Agreement all such warranties, conditions, undertakings and terms are hereby excluded to the extent permitted by law.
17.4 This Agreement constitutes the entire agreement between the parties hereto. No addition or modification to this Agreement shall be binding on either party unless made in accordance with 14.5.
17.5 This Agreement may only be amended by written agreement referenced hereto and signed by the duly authorised representatives of Qepos Solution Ltd. Any notice of termination, breach or other notice of a legal nature required to be given to either party under this Agreement shall be given by first class delivery post to the appropriate address set out in this Agreement.
18. DATA PROTECTION
18.1 General Obligations. Each party will ensure that in the performance of its obligations under this Agreement it will at all times comply with all applicable Data Protection Laws and any other applicable privacy laws and regulations.
18.3 Data Processor. Qepos Solution Ltd acknowledges and agrees that it will be the Data Processor under this Agreement and that it shall: (a) keep all Personal Data it receives, stores and collects from the Customer strictly confidential, and not disclose any Personal Data to third parties; (b) not use the Personal Data for any purpose other than to perform its obligations under this Agreement; (c) ensure that all Personal Data it receives, stores and collects from the Customer is processed in accordance with this Agreement or as otherwise instructed in writing from time to time by the Customer and Qepos Solution Ltd shall not process the Personal Data for any other purpose, unless required by law to which Qepos Solution Ltd is subject, in which case Qepos Solution Ltd shall to the extent permitted by law inform the Customer of that legal requirement prior to responding to the request; (d) promptly carry out any written request requiring Qepos Solution Ltd to amend, transfer or delete the Personal Data or any part of the Personal Data made by the Customer during this Agreement; and (e) notify the Customer without undue delay or in any case within 48 hours upon Qepos Solution Ltd or any sub-processor becoming aware of a breach affecting Personal data and at this time providing the Customer with all sufficient information required to meet any obligation to notify the relevant data protection authority or inform affected individuals under applicable Data Protection Laws.
18.4 Assistance. Qepos Solution Ltd agrees to assist the Customer with all subject access requests which may be received from an end-customer in a prompt timeframe (at the Customer’s cost) and ensure that appropriate technical and organisational measures are in place to enable the Customer to meet its obligations to those requesting access to Personal Data held by Qepos Solution Ltd. Upon request, Qepos Solution Ltd shall provide you with reasonably requested information within a reasonable timeframe in relation to any data impact assessments and/or any prior consultation with the relevant data protection authority, provided that Qepos Solution Ltd shall be entitled to charge a reasonable fee for such assistance.
18.5 Data Transfers. Qepos Solution Ltd agrees not to transmit any Personal Data to a country or territory outside the European Economic Area without the Customer’s prior written consent, provided that such consent is hereby deemed provided where the Personal Data is subject to an adequate level of protection in accordance with Data Protection Laws.
18.6 Return of Data: Upon the termination or expiry of this Agreement for any reason, Qepos Solution Ltd shall return all Personal Data to the Customer as requested by the Customer in writing, provided that this shall not prevent Qepos Solution Ltd from retaining a copy to meet its legal or regulatory obligations.
18.7 Sub-Processors. The Customer hereby agrees that Qepos Solution Ltd may appoint any of its sub-contractors as sub-processors without requiring further consent. Such sub-contractors are deemed to be approved under this clause and the Customer may request a list of such sub-processors from time to time.
18.8 Safeguards. Taking into account the state of the art, the costs of implementation, and the nature, scope, context and purpose of processing as well as the varying risks to rights and freedoms of natural persons, the parties warrant that for the duration of this Agreement they will implement administrative, technical and physical safeguards sufficient to ensure the security and confidentiality, and protect against the unauthorised or accidental destruction, loss, alteration, use, or disclosure, of Personal Data and other records and information of the end-customers or employees and to protect against anticipated threats or hazards to the integrity of such information and records.
18.9 The Customer acknowledges and agrees to the processing by Qepos Solution Ltd of all of the Customer’s transactional and sales data, which may include ‘Personal Data’ (as defined by applicable Data Protection Laws) for all purposes connected with this Agreement.
18.10 The Customer acknowledges that any data transmitted over the Internet or through any other form of transmission including by telephony or other electronic means cannot be guaranteed to be free from the risk of interception even if transmitted in encrypted form.
18.11 Qepos Solution Ltd cannot guarantee the recovery of Customer data where this is deleted by the Customer (or Qepos Solution Ltd at the Customer’s request).
18.12 For all orders with payment plans between 6 months to 5 years, we will require personal information to include Identification, proof of address. This data will be shared with our funding partners to conduct searches to enable you to finance your purchase.
The construction, validity and performance of this Agreement shall be governed by English law and the parties hereby agree to English court’s jurisdiction.